As a response to schools being closed as a result of the COVID-19 pandemic, the UK Government recently appointed a company called Edenred to provide FSM vouchers to all eligible families across the UK, as part of a new national FSM voucher scheme.
The new national voucher scheme is designed to provide families with an ‘e-code’ that can be accessed via an email sent directly from Edenred – email@example.com for families to use to redeem a £15.00 e-voucher that can be spent in one of the participating supermarkets. These ‘e-codes’ are designed to be sent to families on a weekly basis throughout the school closure period.
All schools within the UK were asked to register details for all students eligible for FSM to Edenred and to upload family contact details and email addresses for E-codes to be sent to, for vouchers to be redeemed.
Unfortunately, due to the unprecedented demand for this service, Edenred have experienced significant problems with their programme, which has led to substantial delays to all parts of the registration, generation and distribution services of this scheme – all of which are beyond the control of individual schools.
Please be assured that all Workington Academy students were registered for this voucher scheme at the earliest possible opportunity and that we are doing all that we can possibly do behind the scenes, to ensure that e-codes for all of our eligible students and families are with you at the earliest possible opportunity.
We are monitoring this situation very closely and communicating with all families, as soon as we have any further or updated information regarding this situation.
Please find attached to this document, a link that will take you directly to the DfE and Edenred Free School Meals FAQ document that will provide you with further information and answers to possible questions that you may have about this service – particularly when receiving e-codes and redeeming e-vouchers
Some useful tips to note
When checking your emails for your e-code and e-voucher, please note that this will come from firstname.lastname@example.org – please check both your inbox and junk email folders for this email.
Furthermore, after receiving your e-code and placing the order for your supermarket voucher, if your e-voucher has not arrived within 24 hours, you can contact email@example.com who can look into this for you. Again, please check your inbox and junk email folders for this.
If you receive an error message when trying to redeem your code on the free school meals website, you may have entered the incorrect code. Please try to enter your code again. If your code is still not accepted, please delete the browsing history on your device – as your device may be storing the incorrect code in its memory. If this still does not work – please again contact Edenred’s dedicated support team via firstname.lastname@example.org.
If you are having any further issues or have questions linked to this service that are not covered by the Edenred FAQ document and are related directly to Workington Academy – please do not hesitate to contact Miss Tweddle – email@example.com who will try to support you with this.