We are offering a support service to students who are unable to access their school resources. We will be able to help with login issues for Firefly and Office365, as well as guidance on how to download Office365.
For support, please email firstname.lastname@example.org and a technician will contact you as soon as they can. Please provide as much information as you can in your email, including your login name, and screenshots if possible. DO NOT INCLUDE YOUR PASSWORD.
Please bear in mind we will be prioritising helpdesk requests, and cannot offer support for issues with home computers. We will also need to validate your identity before we can reset passwords.
Firefly Support, please visit https://helpcentre.fireflylearning.com
Office365 – CET Secondary students are entitled to a copy of Microsoft Office365 for use on their home computers, tablets and phones. Instructions on how to access and install the software can be found here: https://support.office.com/en-gb/article/download-and-install-or-reinstall-office-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658